Cuddle Crew Pet Care Privacy Policy

Scope of this Privacy Policy

This policy covers Cuddle Crew Pet Care’s public website, including its contact and website-feedback forms, planning tools, address and availability features, browser storage, and service-related SMS practices. Registration, client profiles, access instructions, formal service requests, and payments are handled through Precise Petcare or another clearly identified provider under that provider’s privacy practices.

Information We Collect

You may provide a name, email address, required reply phone number, optional ZIP code, inquiry topic, message, website-feedback details, and an optional affirmative SMS-consent choice. If you use an enabled address tool, the website processes the address you enter for the immediate lookup. If you check availability, the website processes the requested date range.

The hosting service receives ordinary request metadata. When Cloudflare Turnstile is configured, it may process limited anti-abuse information such as an IP address, user agent, browser or connection characteristics, site key, and website origin. The public website does not ask for account passwords or payment-card information.

How We Use Information

Cuddle Crew Pet Care uses information to respond to inquiries and feedback, coordinate requested services, document affirmative SMS consent where applicable, provide planning results, check broad availability, evaluate typical travel, protect forms from abuse, maintain security, and operate the website. Preliminary website information does not create a booking or replace the current approved client record in Precise Petcare.

How Information Is Shared

Information is shared only as reasonably necessary with service providers that support a requested feature or the operation and security of the website, or when otherwise required or permitted by law. For example, a contact submission may be processed by Resend and email providers, address information by Google Maps Platform, anti-abuse information by Cloudflare Turnstile, website requests by the hosting provider, and client-portal information by Precise Petcare. Cuddle Crew Pet Care does not represent that information is never handled by a service provider.

SMS and Mobile Information

If you affirmatively select the separate optional SMS checkbox, the inquiry records that consent, its website_contact_form source, and a timestamp. Providing a phone number without checking the box is not website SMS consent. Client-initiated text conversations and documented verbal consent are separate consent pathways where actually used and permitted.

With consent, service-related text messages may cover service inquiries, scheduling, Meet & Greet coordination where applicable, appointment confirmations and reminders, pet-care updates, billing, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent is optional and is not a condition of purchase.

Cuddle Crew Pet Care does not sell mobile information. Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their marketing or promotional purposes.

Necessary processors may handle information only as reasonably necessary to provide communications, hosting, security, or another requested service.

Website Storage, Cookies and Tracking

The estimator and care planner may keep a limited, non-sensitive planning subset in this browser’s session storage. If you choose Light or Dark instead of System, that preference is stored in local storage until you choose System or clear site data. Cuddle Crew Pet Care does not use that preference for analytics.

The application does not set an advertising or analytics cookie and does not have an external analytics backend. Hosting and enabled third-party features may use necessary technical storage or process request metadata under their own practices.

Planning, Address and Availability Tools

Saved planning state may include broad pet counts or types, selected care, visit windows, routine intervals, and ZIP. It excludes service dates, exact addresses, identity, medication, medical, behavior, separation, task, and access information. Planning details are not authoritative client records.

When enabled and used, entered address text is sent to Google Maps Platform for suggestions, validation, and ordinary one-way route-time calculation. The exact address is used for that immediate server-side lookup; the website keeps only the ZIP and derived travel tier in planning state. Availability checks send only the requested date range and return a conservative review state; event names, client details, addresses, notes, and the raw private calendar feed are not returned.

Third-Party Service Providers

Current website providers may include OpenAI Sites and its runtime infrastructure for hosting, Resend and email providers for inquiries and feedback, Cloudflare Turnstile for optional abuse prevention, Google Maps Platform for optional address and travel tools, a private calendar host for broad availability, and Precise Petcare for client operations. Dialpad may process SMS information when service-related texting is used, but this website does not have a Dialpad API or SMS-sending integration.

Google may process technical information under its Privacy Policy and Maps terms. Cloudflare describes Turnstile processing in its Turnstile privacy policy.

Data Retention

The website has no contact database. Contact and feedback details are processed transiently and then may remain in provider and business-mailbox copies. The website keeps only short-lived in-memory submission fingerprints and rate-limit data for duplicate suppression, abuse prevention, and security. Browser planning data lasts for the current tab session, while an explicit appearance preference remains until you select System or clear site data.

Cuddle Crew Pet Care retains information only as reasonably necessary for the purposes described here, including operations, responding to requests, consent and opt-out evidence, security, dispute resolution, and legal obligations. Retention can vary by record and provider; this policy does not promise an exact deletion period where one has not been established.

Data Security

Cuddle Crew Pet Care uses reasonable administrative and technical safeguards appropriate to the website, including HTTPS, bounded input validation, access restrictions, security headers, rate limiting, optional anti-abuse verification, and minimized logging. No method of transmission or storage is completely secure, so perfect security cannot be guaranteed. Please keep door or alarm codes, payment details, veterinary records, and detailed medical information in the secure client workflow rather than a preliminary website message.

Your Choices and Requests

You may choose not to use optional planning, address, feedback, or SMS features. You can clear session storage by closing the tab or using the tools’ clear controls, remove the appearance preference by selecting System, and contact Cuddle Crew Pet Care to ask about access, correction, or deletion of information under applicable requirements. Verification may be needed before acting on a request, and some information may be retained where reasonably necessary or legally required.

For SMS, reply STOP to opt out. After any permitted or required confirmation, no further messages will be sent until a valid permitted re-opt-in occurs. Reply HELP for assistance, email lauren@cuddlecrewpetcare.com, or call 916-252-3550.

Policy Updates

This Privacy Policy may be updated when website features, providers, messaging practices, or requirements change. The current version will be posted here with an updated “Last updated” date. Material changes to SMS consent or mobile-information practices require a new compliance review before implementation.

Contact Us

Cuddle Crew Pet Care
Email lauren@cuddlecrewpetcare.com
Call 916-252-3550
Text 916-252-3550